We craft in 14K & 18K solid gold and platinum, set with ethically sourced lab-grown diamonds. (Natural diamonds and select gemstones available upon request.)
Are your diamonds conflict-free?
Yes. We only source conflict-free diamonds from suppliers who follow the Kimberley Process and ethical sourcing standards.
Do you offer natural diamonds or other gemstones?
Yes—on request. We’ll share options, videos, and quotes during your consultation.
Are your pieces hypoallergenic?
Platinum and most 14K/18K gold options are suitable for sensitive skin. If you have a nickel sensitivity, tell us and we’ll guide you to the best alloy option.
Do your pieces tarnish?
Our fine jewelry is crafted in solid gold and platinum, which do not tarnish. Sterling silver may naturally oxidize over time but can be polished back to shine.
Where are your pieces made?
Each piece is hand-made to order in our FairyGlint ateliers, passing through multiple specialist artisans.
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Made to Order & Customization
How long does production take?
2–3 weeks for hand-crafting before shipping.
How many artisans work on my ring?
Your ring passes through eight skilled artisans, with checks at every stage.
What can I customize?
- Metal: 14K / 18K gold, or platinum
- Gold color: Rose, Yellow, White
- Center stone: Typically 0.50–5.00 ct (other sizes on request)
- Engraving & band details: By request (subject to design feasibility)
Can I request a rush?
Often yes—share your need-by date; we’ll confirm feasibility and any rush fee.
Can you replicate a design I saw elsewhere?
We don’t copy protected designs, but we can create a FairyGlint interpretation inspired by your references.
Will I see renders or videos before making it?
For custom orders, we can share stone videos, design previews, and specs before you approve.
Do you offer design changes after ordering?
Minor changes are often possible early in production. The earlier you notify us, the better.
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Orders, Payments & Shipping
Do you accept returns?
Select options on the product page and checkout. For customs, start with a Jewelry Consultation Booking—we’ll finalize specs and invoice.
What payment methods do you accept?
We accept all major payment methods. If your preferred option isn’t available at checkout (e.g., split payments, bank transfer, PayPal invoice), please contact us and we’ll arrange it.
Can I change or cancel my order?
For made-to-order/custom pieces, changes/cancellations are limited once production begins. Contact us ASAP.
Do you offer international shipping?
Yes—worldwide shipping with tracking. Customs/VAT may apply per destination (paid by the recipient).
How long is shipping?
Shipping times vary by destination and method. Domestic: typically 2–5 business days. International: generally 10–15 business days. You’ll receive a tracking number once your order ships.
What if my package is delayed or lost?
Contact us with your order number. We’ll start a carrier trace/claim and resolve per the outcome (replacement or refund).
Can I ship to a different address or gift recipient?
Yes—enter the address at checkout. We can include a personal message upon request.
Will the recipient see prices for gifts?
No—gift receipts exclude pricing.
Do you include an invoice or certificate?
An order confirmation is emailed. IGI certificates are included for eligible center stones.
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Returns & Exchanges
Do you accept returns?
Made-to-order and custom pieces are crafted just for you and are generally non-returnable. Ready-to-ship items may be returnable if unused and in original condition.
How do I start a return (eligible items only)?
Email us at hello@fairyglint.com
with your order number within the return window for instructions.
Are there items that can’t be returned?
Custom/made-to-order pieces, engraved/resized items (post-delivery), worn or damaged pieces are not eligible.
When will I receive my refund?
After inspection and approval, refunds go to the original payment method. Processing times vary by bank.
What if I receive a damaged or wrong item?
Notify us within 48 hours of delivery with photos—we’ll arrange repair, replacement, or refund.
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Warranty, Certificates & Appraisals
Do FairyGlint products come with a warranty?
Yes—a manufacturer’s warranty covering craftsmanship defects (e.g., settings, solder joints) under normal wear.
What isn’t covered by warranty?
Loss/theft, accidental damage, gemstone loss from impact, improper cleaning, and normal wear (micro-scratches, patina).
How do I claim warranty service?
Email hello@fairyglint.com with your order number, photos, and a brief description. We’ll guide you through assessment and next steps.
Do your diamonds come with certificates?
Center stones (where applicable) include IGI (International Gemological Institute) certification. Accent stones are graded collectively and typically do not include individual reports.
Why is a diamond certificate important?
It independently verifies the diamond’s 4Cs and key characteristics for transparency and value.
Do you provide appraisals for insurance?
Upon request, we can supply a purchase summary and details for your insurer; formal third-party appraisals can be arranged on request.
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Sizing, Care & Repairs
How do I find my ring size?
Request a free ring sizer from us. We can also determine your size using measurements from an existing ring taken by a local jeweler.
What sizes do you offer?
Most designs can be made in US 3–12, including half/quarter sizes. Custom sizes available on request.
Can all rings be resized later?
Many can; some designs (e.g., full-eternity, intricate textures) have limited resizing. Ask us before ordering.
How should a ring fit?
It should slide on comfortably, resist slightly over the knuckle, and feel secure. Measure at day’s end for best accuracy.
How do I clean my jewelry at home?
Warm water, mild soap, and a soft brush. Rinse and pat dry. Avoid harsh chemicals and ultrasonic cleaners unless advised.
Do you offer repairs or maintenance?
Yes—contact us for polishing, prong checks, re-sizing (where possible), and general care.
How do I store my jewelry?
Store pieces separately in a soft pouch or box to avoid scratches; remove during impact-prone activities.
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FUELED BY TRANSPARENCY
Diamonds can be more than beautiful, they can be ethical too.
Free Worldwide Shipping & 30-day Returns
Lab-Grown Diamonds & Solid 14K Gold
Ethical HandmadeCraftsmanship
2 Year Warranty & Diamond Certificate
Didn't find what you were looking for?
Let us take care of it—get in touch and we'll handle the rest.
